Terms
Updated 17th February 2025
1. Introduction
Welcome to Voltik, operated by The New Ed Company Limited ("we", "us", or "our"). These Terms of Service govern your access to and use of our website, services, and content. By accessing or using our services, you agree to comply with these terms.
Company Details:
a) Company Name: The New Ed Company Limited
b) Trading As: Voltik
c) Company Number: 13660615
d) Registered Office: 9 Shottery Brook Office Park, Timothys Bridge Road, Stratford-Upon-Avon, Warwickshire, England, CV37 9NR
e) Contact Email: contact@voltik.ai
2. Acceptance of Terms
a) By accessing or using our website or services, you agree to these terms in full.
b) If you do not agree with any part of these terms, you must not use our services.
c) We may update these terms periodically; continued use of our services indicates acceptance.
d) These terms include disclaimers of warranties, limitations of liability, and arbitration clauses.
3. Use of Services
a) You must be at least 18 years old to use our services.
b) Use our services only for lawful purposes and in compliance with applicable laws.
c) Maintain the confidentiality of your account information; notify us of unauthorized access immediately.
d) Prohibited activities include but are not limited to:
- Hacking, phishing, or distributing malware
- Misusing our services for illegal activities
- Impersonating other users or entities
- Violating intellectual property rights
4. User Content
a) You retain ownership of your content but grant us a non-exclusive, royalty-free license to use, display, and distribute it.
b) Content must not infringe on the intellectual property rights of others.
c) We reserve the right to remove content that violates these terms or applicable laws.
d) Prohibited content includes material that is:
- Defamatory, obscene, or offensive
- Discriminatory based on race, gender, religion, or other protected categories
- Misleading or deceptive
5. Payments and Refunds
a) All payments must be made in accordance with the terms provided at the time of purchase.
b) Refunds are issued only in accordance with our refund policy.
c) Subscription services are subject to automatic renewal unless canceled before the renewal date.
d) Payment disputes must be reported within 30 days.
e) We reserve the right to suspend services for non-payment.
6. Intellectual Property
a) All content, trademarks, and intellectual property belong to us or are licensed to us.
b) Do not reproduce, distribute, or modify content without prior written consent.
c) Unauthorized use may result in legal action.
7. Limitation of Liability
a) Services are provided "as is" without warranties of any kind.
b) We are not liable for indirect, incidental, or consequential damages.
c) Our maximum liability is limited to the amount paid for our services in the preceding 12 months.
d) We do not guarantee specific results from using our services.
8. Privacy and Data Protection
We process personal data in accordance with our Privacy Policy, which complies with UK GDPR and Meta requirements.
9. Termination
a) We may suspend or terminate your access if you violate these terms.
b) Users can terminate their accounts by contacting us directly.
c) Upon termination, rights and obligations related to intellectual property, liability, and privacy survive.
d) Terminated accounts may lose access to data and content.
10. Dispute Resolution
a) Any disputes will first be addressed through informal resolution.
b) If unresolved, disputes shall be subject to binding arbitration under UK law.
c) Arbitration will be conducted in English in a UK jurisdiction unless otherwise agreed.
d) Users waive their right to participate in class-action lawsuits against us.
11. Governing Law
These terms are governed by the laws of England and Wales. Disputes will be resolved in courts located in England and Wales.
12. Changes to Terms
a) We reserve the right to modify these terms as needed.
b) Changes become effective upon publication on our website.
c) Material changes will be communicated via email when possible.
13. User Responsibilities
a) Provide accurate, current, and complete information when registering.
b) Update your information promptly if it changes.
c) Use strong passwords and avoid sharing account details.
d) Abide by applicable laws and regulations.
14. Prohibited Conduct
Users must not:
a) Engage in fraudulent or deceptive practices.
b) Infringe on the intellectual property rights of others.
c) Distribute spam or unsolicited communications.
d) Attempt to gain unauthorized access to our systems.
15. Communications and Marketing
a) We may send service-related messages via email or SMS.
b) Marketing communications will be sent only with your consent.
c) Users can opt-out by following the unsubscribe instructions in emails.
16. Indemnification
Users agree to indemnify and hold harmless Voltik, its affiliates, employees, and agents from claims arising out of:
a) Breach of these terms.
b) Violation of laws or third-party rights.
c) Misuse of our services.
17. Force Majeure
a) We are not liable for failures caused by events beyond our control, including natural disasters, wars, and government actions.
18. Entire Agreement
a) These terms constitute the entire agreement between the user and Voltik.
b) No oral agreements or understandings override these terms.
19. Severability
a) If any provision is found invalid, the remainder remains enforceable.
20. Contact Information
For any questions or concerns, please contact us:
The New Ed Company Limited (trading as Voltik)
Registered Office: 9 Shottery Brook Office Park, Timothys Bridge Road, Stratford-Upon-Avon, Warwickshire, England, CV37 9NR
Email: contact@voltik.ai